Delete your Hub One account
For the Hub One app (iPhone, Android and Mac) and the Hub One web, by SDS Manager AS.
How to ask
- Email customerservice@sds-archive.com from the email address you sign in to Hub One with, with the subject Delete my Hub One account.
- We confirm that the request comes from you, by replying to that address.
- We delete the account within 30 days and email you when it is done.
If you are the only administrator of your organization, tell us whether the whole organization should be deleted too, or name the colleague who should become its administrator.
What is deleted
- Your account: name, email address, password, two-factor authentication settings, recovery codes and profile.
- Your memberships of organizations and your roles in them.
- Your sessions and signed-in devices, push notification tokens and notification settings.
What is kept, and for how long
- Content you created in your organization's products, such as tasks, comments, chat messages, tickets, deals and invoices, belongs to your organization and stays with it. Its administrators can delete it, and it is deleted when the organization's agreement with us ends.
- Security audit log entries: 2 years. Push notification delivery records: 30 days.
- Billing records we must keep by law, for as long as accounting law requires.
- Backups: 30 days, after which the deleted data is gone from them too.
More about the data Hub One handles is in the privacy policy.